What forms of
payment do you accept?
We accept MasterCard, Visa, and American Express. Details about
acceptable forms of payment vary from route to route.
How close
to schedule do the buses run?
We strive for on time performance and reliability while providing
professional and courteous service. Occasionally there can be delays
caused by traffic or weather. Please choose a bus schedule that
permits ample time to for unforeseen delays.
Who
drives your vehicles?
We take tremendous pride in our professional drivers. They are
specifically trained to drive the vehicle you have chartered and
must complete medical reviews, background checks, driving record
checks, training and testing, drug and alcohol testing and safety
meetings.
How much do your charter cost?
Charter prices
depend on the mileage, destination, days of charter service, and
coach usage. We invite you to submit a free quote request with no
obligation. Chartering is generally a very economical mode of group
travel.
What deposit amount
is required to reserve one of your vehicles and when is the deposit
due?
Our standard deposit amount
is 50% of the total estimated cost of the charter and this amount is
due upon receipt of the signed charter contract. We can negotiate
other terms under certain circumstances. Our standard policy states
that final payments are due 20 days prior to trip or move departure.
Any overages or changes in the contract will be billed and are
payable 10 days following the receipt of the adjusted contract. See
your contract for complete details. We are able to set up billable
and credit accounts for repeat clients.
How many passengers can your vehicles accommodate?
We offer various sizes and styles of equipment in our fleet. We can accommodate groups of 10 or more. Our smallest vehicles carry up to 21 passengers each and our largest vehicles carry up to 57 passengers each.
What are the rates to charter your vehicles?
Each booking or reservation made with Grand Charter Services varies to some degree so we base all of our rates on an individual basis in the form of quotes. Each quote is prepared individually and is based on several details such as mileage, frequency of use, length of time, number of vehicles required, type of vehicle required and so on. Each quote is prepared quickly and thoroughly and our rates are very competitive.
Is there any limit as to how far can your vehicles travel?
We are licensed and insured to travel anywhere
in the
When is the final payment due?
Our standard policy states that final payments are due 20 days prior to trip or move departure. Any overages or changes in the contract will be billed and are payable 10 days following the receipt of the adjusted contract. See your contract for complete details. We are able to set up billable and credit accounts for repeat clients.
Are driver gratuities and/or rooms included in your rates?
Driver gratuities are not included in our rates. We suggest 15% of the total charter amount for driver gratuity for excellent service. These gratuities can be paid directly to the driver or to Grand Charter for our accountants to disperse. Driver gratuities can added to the contracted rates for the charters. Driver's rooms (for "over the road" charters) are not included in the rates, driver's rooms are the client's responsibility unless stated otherwise in the quote.
How far in advance should we reserve our motor coach?
We suggest reserving your motor coach as far in
advance as possible to make certain the equipment is available to
you. This is extremely important during Spring, Fall and during
convention periods. We can accommodate last minute bookings as well
but availability of equipment may be affected. Millions of people
visit
What type of insurance does your company carry?
Nevada State Law requires each motor coach company must carry a minimum of $5 million dollars of Liability Insurance for each vehicle. We carry vehicle insurance, vehicle liability insurance and professional liability insurance - you can rest assured that you are protected when you travel with Grand Charter Services. We can provide proof of our insurance upon request.
Are your motor coaches kept clean and are they smoke free?
We do not allow smoking on any of our vehicles. All of our vehicles are cleaned each night after use and are ready to go the following morning bright and early. Each driver is responsible for his or her coach and they make a great effort to keep their vehicles in top shape for our clients.